BE-IT Online Nutrition Coaching

BE-IT Online Nutrition Coaching (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information necessary to provide nutrition coaching services, including but not limited to:

  • Name, email address, phone number

  • Billing and payment information

  • Health and lifestyle information voluntarily provided by you (e.g. goals, habits, food preferences, training background)

  • Communications between you and your coach

  • Check-ins, questionnaires, feedback, and progress updates

  • Website usage data (via cookies or analytics tools)

You are not required to provide sensitive information; however, withholding relevant information may limit our ability to provide effective coaching.

2. How We Collect Information

We collect personal information when you:

  • Enrol in coaching services

  • Complete intake forms or questionnaires

  • Communicate with us via email, messaging platforms, or social media

  • Access our website or digital platforms

  • Participate in programs, challenges, or coaching services

Information may be collected directly from you or automatically through secure systems.

3. How We Use Your Information

Your personal information is used solely for purposes related to providing and improving our services, including:

  • Delivering nutrition coaching and support

  • Communicating with you about your program

  • Processing payments and managing subscriptions

  • Providing educational resources and updates

  • Monitoring engagement and progress

  • Improving our services and client experience

  • Meeting legal, accounting, or regulatory obligations

We do not sell or trade your personal information.

4. Health Information Disclaimer

Any health or lifestyle information you provide is treated with confidentiality and used only to support your coaching experience.

BE-IT Online Nutrition Coaching does not provide medical advice, diagnosis, or treatment. Information shared is used for educational and coaching purposes only.

5. Disclosure of Personal Information

We may disclose your personal information only when necessary, including:

  • To service providers who assist with payment processing, scheduling, or digital platforms (under confidentiality obligations)

  • Where required by law or legal process

  • With your explicit consent

We take reasonable steps to ensure third parties handle your information securely and in compliance with privacy obligations.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure digital platforms

  • Password-protected systems

  • Limited access to client data by authorised personnel only

While we strive to protect your information, no method of electronic storage or transmission is 100% secure.

7. Access & Correction

You have the right to:

  • Request access to personal information we hold about you

  • Request corrections if information is inaccurate, incomplete, or outdated

Requests can be made by contacting us via email (see Section 11).

8. Cookies & Website Analytics

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Analyse usage and traffic

  • Enhance user experience

You can choose to disable cookies via your browser settings, though this may affect site performance.

9. Marketing Communications

You may receive emails or messages related to:

  • Your coaching services

  • Program updates

  • Educational content

You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

10. Retention of Information

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal or business obligations

  • Resolve disputes

When no longer required, information is securely deleted or de-identified.

11. Contact & Privacy Enquiries

If you have questions, concerns, or requests regarding your privacy or this policy, please contact:

📧 amy@be-it.studio

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website or upon request.